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Pier 1 Imports, Inc. Complaint - Poor Customer Service and False Advertising - Dana Chair Slipcover
Pier 1 Imports, Inc. Complaint

Pier 1 Imports, Inc. Complaint

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Poor Customer Service and False Advertising - Dana Chair Slipcover


I went in to the Royal Oaks store and specifically was looking for chair slip covers as my mother in law had recommended that they had some nice ones. The green geometric patterned chair slipcover caught my eye, and as I looked at the tag it said it was being offered at 49.95. I thought I got a bargain and asked the salesperson if this was correct. When she went to check, she said no it was usually 59.95, but since it was tagged at the price I saw that they would honor it just for the green one and not the other colors. I said ok fair enough and proceeded to the counter with 4 green ones. And as the salesperson was ringing up my items she said, "By the way, we can only honor the 49.95 for 1 slipcover and not the other 3 because only 1 slipcover was tagged at that price." I was upset and left all 4 behind. Who tags and advertises a sample and say only 1 item is for sale but not the rest?! I am beyond upset because I feel like the sales person should have told me that in the beginning, and not have waited until I decided to bring all 4 to buy and then just say it was for only one because only one was tagged. If she wanted to be literal, then she should have said only the chair cover on display is honored at that price because that was the only one tagged. This is completely ridiculous and I will take my business elsewhere even if I had to pay more! To top it off the manager was there telling the sales person what to say and do instead of the manager herself talking to me and explaining to me the issue!


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