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Pier 1 Imports, Inc. Complaint - Pier One stop wasting my time! - outdoor furniture
Pier 1 Imports, Inc. Complaint

Pier 1 Imports, Inc. Complaint

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Pier One stop wasting my time! - outdoor furniture


I have always enjoyed shopping at Pier One because of the uniqueness of their inventory. Yes, the prices can be somewhat steep, but if I find something 'different' I consider that part of the price.

For 5 or 6 years I have purchased all my wicker patio furniture and cushions at Pier One. I am especially fond of the Calliope cushions because the quality is outstanding and because I like to change colors and styles frequently.

However, I have recently moved to an area more than 50 miles from Pier One and I have reached my limit of frustration with their online sales practices. Whenever they have a sale on Calliope this happens...big header that says FREE SHIPPING on the top of the site. I load my cart and try to check out and it says 'Not available online' and 'Not available for shipping' to my zipcode for half my items and directs me to pick a store. I try every store in a 100 mile radius of me, all three of my kids and my sister. Available NOWHERE. And I'm not given an option to backorder.

So basically, I'm not given the sale price. This is NOT an end-of-season issue, so please don't try to tell me that excuse. This happened to me this weekend (Labor Day sale) and it happened to me this spring - twice.

I have two full wicker seating sets, a dining set and two lounge chairs on my deck. What am I supposed to do with half-orders of replacement cushions? Make a Kaleidescope? Not worth it. Done.


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